When working in the QB application, there will be times when QuickBooks can't access the files and shows errors. This issue can stop you from working further and delay your tasks. Usually, this problem arises when you use outdated software or your data is damaged. Other problems, such as file location and permission, can also trigger this.

If you are dealing with QuickBooks errors or can't open your files, call us at 1.855.738.2784 for help.

Reasons For Can't Access Company File Error

Here are the common reasons why you can't open your company files and see errors.

• QuickBooks will not open the file or can show QuickBooks error 80070057 due to the wrong file location.
• Permission issues.
• When multiple users open the file together, the file gets locked and doesn’t open.

Troubleshooting the "Can't Access Company Files" Error

Follow these troubleshooting steps and open your company files smoothly.

Solution 1: Relocate Your Company File to the Default Folder

Change your file location to the default. It will eliminate the issue.

• First, close QuickBooks Desktop.
• Navigate to where your company file is saved.
• Right-click the company file (.QBW) and choose Copy.
• Go to the default location.
• Right-click to select Paste. 
• Default location: C:/Users/Public/PublicDocuments/Intuit/QuickBooks/Company Files
• Open QuickBooks and select Find a company file.
• Choose Local Drives and search for your company file by name.
• Select the correct file and click Open.
• If you're using multi-user mode, remember to re-share the file after moving it.

Read More: How To Fix QuickBooks error 15311

Solution 2: Disable Multi-User Hosting

Steps to disable multi-user hosting:

• Open QuickBooks on any workstation.
• Navigate to the File menu.
• Then select Utilities.
• If you see Host Multi-User Access, proceed to the next workstation.
• Click Stop Hosting Multi-User Access. 
• It will disable hosting.
• Repeat this process on all workstations.
• Now, open QuickBooks on the server.
• Go to File.
• Then, open the Utilities menu.
• Select Host Multi-User Access.
• Toggle the setting by selecting Stop Hosting Multi-User Access.
• Then, go back to Host Multi-User Access.

Solution 3: Open a Sample Company File

Opening a sample company file can help determine whether the issue is with your specific file or QuickBooks as a whole:

• Go to the Windows Start menu.
• Hold down the CTRL key while opening QuickBooks.
• Select Open a Sample File.
• QuickBooks software is corrupted or has an issue if the sample file does not open.

Conclusion

Hopefully, with the help of this guide you can fix the QuickBooks Can't Access Company Files issue. Call our QuickBooks support for further assistance.

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